Terms & Conditions

Welcome to The Rimoptics Group’s website!

The information supplied on this website is intended for general information. Please read and examine carefully the terms of use before accessing or using this website. By accessing or using this website, you agree that you have read, understood and accepted the terms of use. If you do not accept the terms of use, you should not access or use the website.

Website use:

The information supplied on this website is intended for general information. Some sections of this website are intended for a particular business sector, including The Rimoptics Group’s customers for ordering purposes. Access and use of the information contained on the website is subject to these terms of use. By accessing and using this website, you accept, without limit or qualification, these terms of use.

Content:

The Rimoptics Group will make every reasonable effort to maintain precise data and up-to-date information on this website, but offers no guarantee of any kind regarding its precision, currency or exhaustiveness. You agree to use this website and its content at your own risk. The Rimoptics Group declines to offer any guarantee, explicit or implicit, including any guarantee of merchandising quality or of correspondence to a particular usage. Neither The Rimoptics Group nor any third party involved in the creation, production or delivery of this website can be held responsible for any damages, including and without limit direct, accessory, consecutive, indirect or punitive, resulting from access to the use of or inability to use the current website, or any error or omission in its content. This limitation includes all damage or injury caused to you, your computer or other personal goods, including but not limited to damages caused by viruses infecting your computing equipment or other goods related to your access of our website or to your downloading of all material, data, texts, images, video or audio documents, or other articles from the website.

Electronic Communications:

When you visit rimoptics.com, rimoptics.com.au or rimopticsusa.com, register for an online account with us, or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Product Descriptions:

The Rimoptics Group attempts to be as accurate as possible. However, The Rimoptics Group does not warrant that product descriptions or other content on website is accurate, complete, reliable, current, or error-free. If a product offered by The Rimoptics Group itself is not as described, your sole remedy is to return it in unused condition, under our standard return policies.

Disclaimer of Warranties and Limitation of Liability:

RIMOPTICS.COM, RIMOPTICSUSA.COM AND RIMOPTICS.COM.AU ARE PROVIDED BY THE RIMOPTICS GROUP ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE RIMOPTICS GROUP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE RIMOPTICS GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE RIMOPTICS GROUP DOES NOT WARRANT THAT ITS WEBSITES, ITS SERVERS, OR E-MAIL SENT FROM THE RIMOPTICS GROUP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE RIMOPTICS GROUP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR WEBSITE/S, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Indemnity:

You agree to indemnify, protect and release The Rimoptics Group (Rimoptics Pty Ltd Australia, Eyewear International Pty Ltd Australia, R&A Optics Pty Ltd Australia and Rimoptics USA, Inc. United States), its administrators, directors, employees, trustees, suppliers and third party partners from all losses, fees, damages and costs, including reasonable legal fees, resulting from any violation on your part of these terms of use.

Site Policies, Modification, and Severability:

Please review our policies as posted on our website/s. These policies govern your visit/s to RIMOPTICS.COM, RIMOPTICSUSA.COM, and/or RIMOPTICS.COM.AU. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. Any changes or revisions will be effective immediately upon their posting on any of our websites. Your use of our websites will be subject to the version of the Privacy Policy and Conditions of Use posted on this site at the time of such use. Accordingly, you are advised to review the Privacy Policy and Conditions of Use prior to using any of our websites. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF ANY CHANGES OR REVISIONS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR REVISIONS. IF YOU DO NOT AGREE TO ANY CHANGES OR REVISIONS TO THESE CONDITIONS OF USE, YOU MAY NOT USE OUR WEBSITE/S AND ARE TO DISCONTINUE USE OF THE SITE IMMEDIATELY. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition Returns To return merchandise, the client must first obtain a return authorization number by contacting our offices or their local sales representative. The Rimoptics Group reserves the right to refuse or return any packages received that do not have a return authorization number clearly marked on the outside of the box and that does not comply to our standard returns policy.

Warranty and Exchange Policy:

To ensure that all warranties, exchanges and /or credits are correctly and promptly processed, please include a copy of the original invoice. If the invoice copy is not available, the following pieces of information must be included for credit to be issued: Original number, date of purchase, and price paid.

Warranties:

Length of warranty:
Warranties on all our products extend one year from invoice date; certain exceptions do apply, under which length of warranty may extend two years from invoice date.  Certain buying group memberships may increase your warranty period.  If you are unsure of the applicable warranty period for a  given product of ours which you stock, please contact us to clarify.

Terms of warranty:
Warranties apply to manufacturer’s defects only. Frames sold as discontinued items (and/or ‘sell-outs’/’close-outs’), are not covered under warranty.

Exchanges / Credits:
All frames are non-refundable; exchangeable only. Frames ordered on approval have a 30-day grace period to be returned for credit. Frames must be returned within one year from date of purchase to be eligible for exchange privilege. All exchanges (excluding warranties and frames on approval) must include a credit authorization sheet signed by one of our sales representatives. In addition, all frames being returned for exchange (or refund if sent on approval within the last 30 days), must be:

  • In resalable condition
  • Clean of all markings, labels, and glue
  • Temples and frames have original shape and adjustment
  • Demo lenses intact and in place
  • Individually enclosed in plastic bags
  • Include respective cases, where applicable

If these conditions are not met, a handling fee may be applied. Frames sold as discontinued items are not eligible for exchange or credit. You (the customer) are fully responsible for products, and any fees incurred when returning them to The Rimoptics Group. Returns are subject to approval by the head office. Any returns that do not meet these conditions may be subject to a restocking fee. Any invoice under $35 may be subject to a handling fee. For prompt and accurate processing, please include a copy of the original invoice for all frames being returned. If you have any questions concerning any of the above policies please do not hesitate to contact our office or sales representative. Contact details may be found here.

Special Circumstances:
From time to time we may, at our discretion, permit an exchange or refund for a frame or frame part which does not meet our usual requirements as detailed above. Any good faith action we take under special circumstances does not constitute any basis for future claims outside the limitations of our returns policy.

Shipping:

Our responsibility ends when the shipping company picks up the merchandise at our warehouse. The recipient is responsible for inspecting any merchandise as soon as it is received. You have 24 hours from the time of reception to report a short shipment.

Shipping charges that we have applied to your invoice will only be refunded if the invoice relates in its entirety to the delivery of a replacement frame for one which we have deemed to be covered under warranty due to a manufacturing fault.

Copyright and Trademark Disclaimers:

All images copyright © 2012 The Rimoptics Group. The images on our website/s may not be copied, modified, displayed or used without the prior written permission of The Rimoptics Group. All rights reserved. Superflex, Senses, Ebony, Ivory, Moda, Jo Baxter, Cova NEW YORK, Rimflex, DVTZ Eyewear, RB Collection, YOU’S Eyeworks and Stellini are registered trade-marks of The Rimoptics Group. KLiiK and FYSH UK are registered trademarks of Wescan Optical Inc. KLIIK, KLIIK.COM, FYSH, FYSHUK.COM, FYSHNATION, HOOKED ON LIFE, and URBAN KOOL are trade-marks of Wescan Optical Inc. All rights reserved. All other trademarks are the property of their respective owners.